Heartfelt Cradle Caskets and Cradle Urns are warranted to be free from defect. If the Cradle Casket or Cradle Urn has arrived and you decide you do not want the item for any reason, please return the undamaged product to us with a copy of your original invoice. You will receive a refund for the purchase price. We cannot refund the original shipping charges.
If the product arrives damaged, please contact us immediately at: