Heartfelt Cradle Caskets™ and Cradle Urns™ are warranted to be free from defect. If the item has arrived and you decide you do not want the item for any reason, return it with a copy of your original invoice. You will receive a refund for the invoiced price minus shipping. An invoice along with tracking information will be sent to the email address from your purchase order on the day your order ships.

If damage occurs during shipping, please contact Customer Service immediately at:

[email protected]ltd.com

Or at 970-426-5455

Please ship returns to:

Heartfelt Ltd.

585 Shenandoah Drive

Pagosa Springs, CO 81147